MoreHouse Realty

THIS FORM IS PROVIDED AS A COURTESY TO OUR CURRENT TENANTS ONLY. 

Procedures for requesting maintenance. 

Before calling MoreHouse Realty 

1.Determine if there is a true emergency or a non-emergency. 
2.Check to see if you can determine the cause of the problem that you are experiencing, unless you               have an emergency. 

If there is an emergency 
There are few emergencies. An emergency is a life-threatening situation such as a fire, flood and/or uncontrollable water, electrical problem, smell of gas, etc: 

•Emergencies causing immediate danger such as fire, call 911 
•Emergencies involving gas call the gas company and if necessary, 911 
•Emergencies involving IMMEDIATE electrical danger, call the utility service or 911, 
•After contacting one of the above sources, then call the MoreHouse Realty to report the problem
•Emergencies such as backed up plumbing, flooding, call the MoreHouse Realty, 407-331-4444, and if  necessary, call 911. 
•Air Conditioning & heat are not emergencies, but MoreHouse Realty recognizes this is important and will make  it a priority with vendors to have it working as soon as is possible. 


Non-emergencies: 

•Fill out a tenant “work order” request form. Fax, mail, or bring the request to the MoreHose Realty  
•A MoreHouse Realty representative will assign a vendor to contact you 
•MoreHouse Realty does not give vendors keys to the residences. 
•Vendors are required to make appointments with tenants. 
•Remember, this is a NON-EMERGENCY item and in most cases, the vendor will not be able to make an  appointment immediately. 
•Failure to show at an appointment means a charge to you. Therefore, be certain to call the                      MoreHouse Realty office & the vendor as soon as possible if you are unable to make the                         appointment. 
•If you do not hear from a vendor or repairperson within 5 – 7 business days, call MoreHouse Realty and  inform your management team or a staff person that a vendor has not contacted you. 
•A MoreHouse Realty staff member will contact the vendor to find out the cause of the delay, and            then inform you when to expect the vendor to call. 
•After a repair has taken place, if you have trouble, call MoreHouse Realty and state you had a                      recent repair but there is still a problem. 
•Recent repair means within the last 60 days and pest control work means within 30 days. 
•If you fail to report an unsolved recent repair, and there is further damage or expense, you may be      responsible for the cost, per your rental agreement. 

Please remember the resident is fully responsible for: 
LOCKS/KEYS, SMOKE ALARM(S), SCREENS, EXTERMINATION, WINDOWS, WATER CONDITIONER, WASHER, DRYER, GARAGE DOOR TRANSMITTERS and AC FILTERS, LAWN and SHRUB CARE. 
Unless otherwise specified in the lease.